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Shipping, Cancellation & Refund Policy

Deepaks Rokjemperl Products (hereinafter referred as "www.deepakgems.com" or "website") has integrated one of the best Payment Gateway in our website (www.deepakgems.com) for ease of secure and safe transactions for happy customers. Our Payment partners are well equipped with security standards to avoid any misconduct or spam. Your shipping address, pin code will be verified with the database of the website before you proceed to pay for your purchase. In the event case, your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our shipping partner delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by the website or its delivery partners, Deepaks Rokjemperl Products will not be responsible for the non-delivery of the product. In case you book multiple order for the products in one transaction, Deepaks Rokjemperl Products would endeavour to ship all products together. However, this may not always be possible due to some product characteristics and/or logistics' issues. If you purchase multiple products in single transaction, then all the products would be shipped to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the delivery addresses.
Shipping Terms
Deepaks Rokjemperl Products partners with best shipping solution providers Indiapost across India and world. All the products sold by Deepaks Rokjemperl Products can be purchased online from any part of the world. All purchases must be followed by a valid shipping address.
Shipping Charges
Deepaks Rokjemperl Products provides delivery on all products at nominal charge. In case there is any octroi charge, the same has to be bear by the customer. Different countries have different postage and they are mentioned in a chart when the goods are added to shopping cart. Hence postage shall reflect on your Total Amount before proceeding for Payment. It starts from India rupees 110/- and $ 8.00 for other countries.
Delivery Time
Deepaks Rokjemperl Products monitors and deliver quality product directly from Natural source. Deepaks Rokjemperl Products operates with 3-5 days shipping policy for the areas covered by our reputed shipping partners i.e. Indiapost . For overseas it will take 7 to 10 days.Business days exclude public holidays and Sundays.
Delivery to "Other Areas"
Other areas are referred to the areas where in there is limited scope of private shipping. In such cases if any order is booked from any such location, Deepaks Rokjemperl Products will intimate you before dispatch. In case of any expedited delivery request by you, additional charges will be applicable. With every order, you will receive an email containing the details of the order placed by you. Once we ship the product(s), you will receive another email containing the shipping details.
Taxes or Hidden Charges
There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. Our prices are all inclusive of taxes. In case there is any octroi charge, the same has to be bear by customer.
Cancellation Policy
You can cancel any order placed, provided it has not been dispatched. In this case, you need to intimate Deepaks Rokjemperl Products by e-mail (gemcraft2000@gmail.com) or call with purchasing details as soon as purchase is done.
Deepaks Rokjemperl Products reserves the right to refuse or cancel any order placed for any product that is listed at an incorrect price. In case, you are charged, the same shall be credited to your account (whichever is used at time of purchasing the product) and duly notified by email.
You must use your own credit card for credit card transactions. The liability to use a card fraudulently will be on you and the responsibility to 'prove otherwise' shall be exclusively on you. In case you received an open or unsealed package from Deepaks Rokjemperl Products shipping partners, please do not accept the shipment and intimate Deepaks Rokjemperl Products to investigate the issue. Deepaks Rokjemperl Products will replace the product without additional charges.
In case there are any quality concerns, please email us from your registered e-mail address at gemcraft2000@gmail.com by mentioning your subject line as Purchase Order No_Quality Concerns. E.g. X123_Quality Concerns.
Deepaks Rokjemperl Products takes quality as one of their top values. In case of any complaint, a special team will be assigned to investigate the matter in order to refund or replace the product to you. This process may take 3-4 weeks depending on concerns received by you.
Return & Refund Policy
Some time the banks suspect the transaction, in that case we are asked to provide the customer's validity, if the customer is the holder of the card or not. We ask customer to provide the same. If the customer fails to provide scan copy of the front side of the credit card and his valid id. We cancel the order and 10 % is deducted and balnce is refunded to customer's account. Goods to be returned within 15 days from reciept of the parcel without any damages. Jewelry made by order- No Refund or replacement. Gemstones replacement or refund after deducting VAT-CST-LBT, Postage and 10%handling charges. Once the order has been cancelled, you will receive the refund within four weeks. The refund will be made by cheque.
Amendments
Deepaks Rokjemperl Products may amend this Policy at any time by posting a revised version on the website. The revised version will be effective at the time Deepaks Rokjemperl Products posts it on the website. You are advised to regularly check for any amendments or updates to the Policy.

Product List
Agate Cabochons अकीक्
Alexandrite
Alexandrite Hydro Thermal
Amazonite
Amber
Amethyst African
Amethyst Brazil
Amethyst Brazil Green
Amethyst Brazil Pink
Amethyst Hydro Thermal
Amethyst Mysore
Ametrine
Ametrine Golden Rutile
Ametrine Hydro Thermal
Apatite
Aquamarine
Aquamarine Synthetic
Aventurine
Axinite
Azurite
Beer (Champagne ) Quartz
Beryl
Birthstones Package
Blue Topaz
Blue Topaz (synthetic)
Bracelets 7 chakra
Brandy Citrine
Bronzite
CabochonsWholeSale
Calcite
Carnelian
Carved Birds-Animals-Figures
Carved Cabochon Figure Lot
Carved Cabochons
Carved Cameos
Carved Ganesh God
Chalcedony
Charoite
Chresoberyl cats eye Hydro
Chrome Diopside
Chrysoberyl (कॅट्स आई)
Chrysocolla
Chrysoprase
Collector Special
Concave cut Gemstones
Coral (मूंगा)
Coral Hydro Thermal
Danburite
Diamond
Diamond American cubic Zirconia
Diamond Lots
Diposide Star
Doublets
Drops ,Pandent Stone Drilled
Drops Balls Lot
Drops, Pandent Stone Undrilled
Drusy Agate
Earring Pair Stones
Eggs
Emerald (पाँचू पन्ना)
Emerald Glass Synthetic
Enstatite Cats Eye
Epidote
Facetted Gems WholeSale
Flourites
Fossil Coral
Garnet (Synthetic)
Garnet Almandine
Garnet Green(Tsavorite)
Garnet Grossular
Garnet Hessonite गोमेद
Garnet Orange (Mandarin)
Garnet Rhodolite
Glass Beads
Gold Jewlery
Gold stone-Sand stone
Golden citirine गोल्डन् टोपाज़
Golden Citrine Hydro Thermal
Gomati Chakra गोमटी चक्र
Gun Metal_Hematite
Howalite
Hydro Wholesale
Imperial topaz
Indian Handicraft
Iolite
Iolite Hydro synthetic
Jade Green
Jeweller Tools
Kornerupine cats Eye
Kunzite
Kunzite (Spodumene) Rutile
Kyanite
Labradorite
Lapis
Larimar
Lemon Citrine (Quartz)
Malachite
Meta Physical Pendulum
Mokite
Moonstone Fancy color
Moonstone Green
Moonstone Grey
Moonstone Ivory color
Moonstone Pink
Moonstone Rainbow
Moonstone Star
Moonstone White (कैट्स आई)
Morganite
Navgrah Stone Box
Necklaces Precious Stones
Necklaces Semi Precious
Obsidian
Onyx
Opal
Opal Synthetic
Pearl (Mother of Pearl)
Pearls (मोती)
Peridot
Petrified Wood
Pink Quartz
Plagioclase
Prehnite
Pyrite
Quartz banded
Quartz Cats Eye (कैट्स आई)
Rashi (Planetory)items
Rhodocrosite
Rhodonite
RockHoundSpecial
Rose Quartz
Rough Stones
Ruby Indian-Burma (माणिक़)
Ruby Synthetic
Ruby with Matrix
Ruby With Zeosite
Rutile Quartz
Samsonite
Sapphire Blue (नीलम)
Sapphire Blue Synthetic
Sapphire Green
Sapphire Multicolor faccetted
Sapphire Orange
Sapphire Pink
Sapphire Yellow (पुखराज)
Sapphire Yellow Synthetic
Scapolite
Seraphinite
Serpentine
Sillimanite
Silver Jewelery
Smoky Quartz
Snuff Bottle
Sodalite
spectrolite
Sphene
Spinel
Star Garnet
Star Ruby
Star Saphire
Start Your Business
Strawberry Quartz
Sugilite
SunOlite(Bloody Iolite)
Sunstone
Tanzanite
Tiger Eye
Tourmaline
Tourmaline (Synthetic)
Turquoise
Unakite
Under Dollar Gemstone
US$ 45 Lot
Vesuvianite
White quartz (स्फटिक)
White Topaz (सफॆद टॊपाज)
Zircon
Agate All Items
Certificate_Testing_Report

Specials
Prehnite Cabochons
Prehnite Cabochons
Shape : Mix Shapes
Size : MIx SHPAES
Cts : 50 Cts
Price : US $10.00  US $8.50

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